Returns & Exchanges

FREE UAE RETURN- 14 to 20 Days 

 RETURNS POLICY

Thank you for buying from us. In case you are not satisfied with the purchase, we offer a returns policy. When returning you will get a full refund or store credit. The following points contain our complete return policy.

Returns
The items can be returned within 7 days from the date you receive physical item. They should be in the same condition as they were purchased, meaning they should be new, unused, and contain all the original tags and labels.

‘Refunds will be done only through the Original Mode of Payment

Return process
All local returns (within UAE) are free. For international returns, you will be charged for shipping. Using trackable methods during such orders is recommended.

Refunds
When we receive your returned item/items we will inspect them for their condition and then decide to process them further. When the condition is new, tagged, and labeled we will process the returns. Please allow us  14 days from the receipt of your item to process the return. We will keep you informed through email when your returns have been processed.

Exceptions
• Please note that we do not accept damaged and defective pieces for returns.
• Items bought during the sale cannot be returned
• The returned articles must be unworn/unused and come with the tags and labels and bag they were shipped in.

Exchange
The products for exchange must also be new, labeled/tagged and undamaged for exchange. All products can be exchanged within seven days of purchase. Items bought in sales cannot be exchanged.

Additional Points
• We at Massive Impacts do not store, sell, share, rent or lease any credit/debit cards’ particulars and personally identifiable data to any third parties.
• www.massive-impacts.com does not pass any debit/credit card details to third parties.
• www.massive-impacts.com takes suitable steps to ensure data privacy and security including through the utility of some hardware and software procedures. However, (www.massive-impacts.com) cannot guarantee the security of any information that is revealed online.
• The www.massive-impacts.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’
• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Please contact our customer service for the arrangement of a refund or exchange:

support@massive-impacts.com